A Billion Kudos

Salesforce chairman and CEO, Marc Benioff, delivered the good news to eager investors and financial analysts yesterday in his quarterly earnings call ... to cover the emerging market of CRM and hosted delivery models.   My previous jobs had mostly ... later call a disruptive innovation. Today Salesforce is the CRM market leader—if not in absolute [more...]

Date: 2009-02-26 15:00:41

Blog posts (8) | Videos (1)
 

Social Media is the New CRM

Noticed yesterday that Home Depot is now on Twitter and answering questions in the vein of Frank over on ComcastCares...I thought this post was a succinct display of the Generosity, CRM responsiveness, and "added value" derived from HomeDepot's social media efforts.More models for how brands may upgrade CRM [more...]

Date: 2008-09-11 13:54:00

Fast Forward

As promised in the recent post Back to Basics , we’ll take a sharp turn from the old-fashioned topic of messaging to see what’s been getting buzz in ... for recruiting Using mobile-phone recruiting Revitalizing corporate jobs page Using a CRM model [more...]

Date: 2009-02-13 09:20:25

J.C. Penney’s Virtual Runway A Hint Of What It Might Have Been

As a student of well-thought-out, creative E-Commerce initiatives, I was naturally excited to hear that as deep-pocketed and serious a chain as J.C ... . But what if, for example, a site used CRM data—courtesy of a login—to initially populate the models [more...]

Date: 2009-02-25 17:38:01

TreeHouse Creates First Marketing Automation

Marketing View becomes the first demand generation system to distribute and track leads from campaign to cash regardless of sales model or CRM system. [more...]

Date: 2009-03-05 18:47:48

New Challenges for creating predictive analytic models

Copyright © 2009 James Taylor . Visit the original article at New Challenges for creating predictive analytic models ... has expanded as success has been achieved in CRM, Marketing, sales and risk. This has resulted in higher [more...]

Date: 2009-02-20 15:21:09

Paradigm Shift in Aisle 4

Recently I had an opportunity to observe consumers make purchases at retail. Their behavior wasn’t different from the norm.. ... of my fellow shoppers. It brought home a number of realizations: The CRM/forecasting models ... . And in that environment trying to tweak the efficiency of offer push-based CRM programs is ….well, quaint [more...]

Date: 2009-02-25 14:00:00

The Extraordinary Rise And Fall Of Denmark’s IT Factory

Last week, Danish Computerworld awarded IT Factory, a provider of CRM, HRM and Business Intelligence add-on solutions based on a SaaS delivery model, with the prestigious “Denmark’s Best IT-company [more...]

Date: 2008-12-02 13:52:35

8 Results