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Selected videos for topic: phone communication skill
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Communication Skills Videos
http://www.chartcourse.com/servicevideo.htm
Questioning and
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From: greg19532
Time : 1 min 28
Added : 12/02/09 17:01
Tags: customer service communication skill / good customer service / phone communication skill
Creating Satisfying Customer Service
Concentrates on proper care of the customer, building on
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From: greg19532
Time : 1 min 50
Added : 12/02/09 02:05
Tags: good customer service / customer service phone skill / phone communication skill
Total Quality Customer Service
Prescribes the techniques for internally managing the process
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From: greg19532
Time : 1 min 36
Added : 12/02/09 04:02
Tags: good quality customer service / customer service phone skill / phone communication skill
Exceeding Customer Expectations Builds Better Businesses
Identifies the need for employees to EXCEED customer
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From: greg19532
Time : 1 min 33
Added : 12/02/09 00:41
Tags: good customer service expectation / customer service phone skill / phone communication skill
Value Added Customer Service Makes People Say "Wow!"
Identifies ways to add customer value to your existing service
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From: greg19532
Time : 1 min 24
Added : 12/02/09 01:10
Tags: good customer service / customer service phone skill / phone communication skill
5 Resources