CRM Trends in 2009 - Extension, Automation and Captivation

I’ve been talking with a lot of CRM folks lately, including executives leading the CRM product groups at large companies like Oracle and Sage ... from these conversations is that the curiosity for CRM-related products and services is rising, seemingly ... attending a recent webinar I participated in which focused on the impact CRM can have on selling [more...]

Date: 2009-03-01 22:44:57

Blog posts (683) | Videos (204)
 

How To Effectively Use CRM Software

About two years ago, I was on a CRM kick.  I wanted a system that could track my communications with clients so that I knew who I had talked to, ... . This last couple months, I dove into CRM software again.  And I have to admit " all those claims ... all that. Heres the basic premise of CRM apps: You upload a list of clients and/or prospects.  With [more...]

Date: 2009-03-06 01:03:12

CRM 2.0 - dead by natural causes?

What should we expect from the mashup of CRM and social, user-driven tools? Although I’ve been a promoter of “CRM 2 ... quote: Have the vendors really kept up with the strategy in their desire to provide CRM 2.0 ... is taken at the applications out there with a view from the CRM 2.0 precipice, the answer [more...]

Date: 2009-03-06 13:22:28

CRM Architect (Excellent Opportunity)

International software development company, is looking for a CRM architect to take their company to the next level ... ?s new CRM solution. All candidates must have a in depth knowledge of CRM solutions and relevant ... management, as well as develop the Technical Integration Strategy for CRM into other systems [more...]

Date: 2009-03-05 09:06:46

CRM 2.0, Social CRM, Do We Have It Yet?

(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences ... been thinking over what CRM 2.0 looks like - Really (thank you Seth Meyers & Amy Poehler). The reason for these fevered thoughts was pretty straightforward. We've ("we've" meaning the CRM industry [more...]

Date: 2009-03-06 11:38:55

Underutilizing CRM During an Economic Downturn

Phone calls this week with customers and for sales references underscored a somewhat disturbing trend I’ve noticed within the CRM industry. Business simply aren’t using their CRM packages to the fullest. When the going gets tough, everybody is forced to dig a little deeper; CRM isn’t an exception. In the call center, Martin touched [more...]

Date: 2009-03-06 16:56:48

An Anecdote on CRM Decision Making

I had a great media brief this morning with a new upstart British online publication called Sales Pro ... professionals to do their job better. People in this business too often forget that at the heart of CRM, there’s people. The reporter asked me about selling CRM, and if decision-makers sometimes reject CRM [more...]

Date: 2009-03-04 21:47:06

Home Instead Senior Care Chooses Microsoft Dynamics CRM as Sales … - PR Newswire (press release)(SeniorCareStories)

CHICAGO , March 3 /PRNewswire/ — Sonoma Partners, a leading provider of Microsoft Dynamics CRM in the United States , ... , purchased Microsoft Dynamics CRM in order to integrate sales, franchise support and IT help desk ... CRM for franchise management expands on the CRM core functionality to address the additional [more...]

Date: 2009-03-04 16:21:35

7 Reasons Why Online CRM Software Is a Marvelous Solution

Many lesser and medium businesses are great at providing quality services and items, ... could be to acquire online CRM software.  CRM stands for customer relationship management. CRM applications can serve numerous purposes for your company. Online CRM Software: Organizes Info & Puts [more...]

Date: 2009-03-07 15:05:04

Custom Dashboards in Microsoft CRM 4.0

Hey there Well the folks here are always looking at how to improve the fuctionality of CRM out of the box.  Today one of our CRM superhero’s Thomas gave me a run down on our new dashboard entity.  Can I just say I was blown away!  I spend a lot of my time out talking with people about Microsoft CRM [more...]

Date: 2009-03-03 19:21:46

Thirty-three touches from the cloud: Seriously seeking CRM

We need a CRM solution, and it’s making me crazy that we don’t have one ... proprietary apps running on dedicated hardware. I want to be able to do my CRM business from any web ... produce an email that is mailed to my CRM, with that email initiating a sequence of events: Create [more...]

Date: 2009-02-07 21:42:16

CRM Marketplace News Update 3/2 - 3/6/2009

Here are the most interesting CRM-related news stories from the past week: Marketo Strikes Up a Conversation New CRM App for iPhone Released Sage to target ... Integrates with Microsoft Dynamics CRM LexisNexis Debuts CRM Solution for Mid-Market Law Firms [more...]

Date: 2009-03-06 18:34:13

Will the real History of CRM please stand up?

So I’m looking around for a fact. Specifically, an answer to this question: Who came up with CRM — Customer Relationship Management — as an idea (and later as a software and business category). It must have come from somebody, or somecompany, somewhere, right? I just looked up History of CRM on Google. I’ve tried other search terms. It’ [more...]

Date: 2008-12-01 20:57:40

‘Dashboard’ a Small Business CRM that rivals the Best of Them

Today we’d like to introduce to an interesting new CRM web application called Dashboard . Dashboard joins an increasingly populated market of small business CRM apps including our favorites Tactile CRM , Highrise, Batchbook and PipelineDeals . The reason why I thought [more...]

Date: 2009-02-25 08:32:25

Dashboard May Not Be Just Another CRM

Startup Lead Log recently launched CRM product, Dashboard , ... -like feed for company-wide activity in the application. Recognizing that the CRM space is highly ... . Post-April, Dashboard plans to launch itself as a full-service (and perhaps not so simple) CRM [more...]

Date: 2009-03-04 04:00:09

5 Things to Consider Before Buying Microsoft CRM

5 Things to Consider Before Buying Microsoft CRM Submitted by techgeek - Promoted on Fri, 03/06/2009 – 2:25pm Business tags: crm - Microsoft - technology Few businesses doubt the need for CRM these days, but fewer still are sure of what steps to take to get on board. Their understandable inclination is to look [more...]

Date: 2009-03-06 19:25:52

This above all, CRM user: know thyself

In his blog,   Richard Boardman has been doing a great job of explaining what buyers should know before they launch into the process of implementing a CRM system. Richard’s great at explaining this, since he’s been put in the position ... stories (like this one ) about preparing for a CRM implementation. My question [more...]

Date: 2009-03-06 21:53:07

SAP Consultants and your company

by Samanatha Jackson If you prefer short-term contract jobs and temporary work over a full time employment gig using a staffing company could help ... jobs and crm jobs, also known as customer relation management. Recruiters for CRM Jobs have kept up not only with the evolution and changes that impact CRM Jobs, but also with the emerging new [more...]

Date: 2009-03-08 18:59:24

Piling onto Heap: I’ll trade you a big bunch of CRM development ideas for an affiliate link click-through

If your contact information is on any of the BloodhoundBlog Unchained interest lists, ... out as bulk email from the Heap CRM software application, and I played a few games ... while ago, I want a highly-programmable CRM solution that I can use to automate our databases . Heap [more...]

Date: 2009-02-16 19:09:23

3 reasons why we picked BatchBook as our CRM tool

Over the last fourteen years of being mostly a marketer and many a times a sales fella, I have run through my gamut of enteprise and entrepreneurial CRM software. The only one I came ... to looking for CRM software! Of course with the world having moved on, we never bothered looking for a PC [more...]

Date: 2009-03-08 16:41:21

CRM Architect (Excellent Opportunity)

International software development company, is looking for a CRM architect to take their company to the next level. Successful candidates will oversee the design, implementation and governing of the company?s new CRM solution. All candidates must have a in depth knowledge of… [more...]

Date: 2009-03-03 09:08:04

CRM Accelerators: Analytics

Reuben decided to take control of things on this channel9 video as we discuss about the Analytics accelerator ... Dashboards and Key Performance Indicators (KPIs) for analyzing the data residing within the CRM platform ... out more Channel9 videos on CRM Accelerators here and please visit http://www.codeplex.com [more...]

Date: 2008-12-12 01:10:00

Salesforce.com: It’s The “Sigh of Relief” Rally

Salesforce.com (CRM) posted Q3 results that were slightly ahead of the Street, and an outlook for Q4 and fiscal 2010 that, while not spectacular, ... $273.6 million and 7 cents. For FY Q4 ending in January, CRM sees revenue of $284 million to $285 ... represents a spectacular achievement. Ergo, in late trading, CRM is up $1.83, or 8%, to $24.66, after [more...]

Date: 2008-11-20 13:07:00

Should You Spend Your Money On Sales 2.0 Or Sales Training?

Sales training is more than 100 years old.  With few exceptions, it’s not very sexy.  Many salespeople believe (PDF) ... t the first time you’re hearing this.) Tens of thousands of companies invested in CRM, skipping one or both ... their CRM systems are contributing to their selling efforts.  And how about this: less than two in ten [more...]

Date: 2009-03-06 18:26:37

Of Social CRM, Reputation Tracking and other things…

I’ve been tweeting, blogging, FB-Orkut-Myspace-Linkedin-Hi5-ing HUGELY this week ... is Prem Kumars blog post on Social CRM. There seems to be a good through stream out there, in terms of attempts to define spaces, approaches and potential outcomes. Sugar CRM , the big daddy [more...]

Date: 2009-03-06 05:31:03

Even the Downturn Can't Magically Turn Legacy Apps to SaaS?

Sure there was a lot of guffaw back when Larry Ellison practically tried to shoot down SaaS saying it won't be making any profit soon ... of it's collection coming from it's CRM offering so naturally he won't be the first to smile about SaaS ... to offer two offerings at this time, that's why! Think existing contracts for it's legacy CRM. In effect [more...]

Date: 2009-03-06 19:54:04

Oracle recruiters have Jobs for You

by Carrie Jones If you prefer short-term contract jobs and temporary work over a full time employment gig using a staffing company could help ... and CRM jobs being added to the staffing company websites. Be sure to bookmark the page and check ... resources. It is obvious that by creating CRM jobs a particular organization can strengthen [more...]

Date: 2009-03-06 20:03:39

Capture Your Outlook Contacts With gwabbit

Written by Scott Blitstein . I’m often surprised by the number of people who use Microsoft Outlook as their primary email and information ... it compares with a full blown CRM system, it is certainly a capable program for maintaining contact ... or export for use in your CRM. gwabbit isn’t a life-changing application by any means, but if Outlook [more...]

Date: 2009-03-02 22:30:05

Salesforce Service Cloud: Community Management Is Really CRM 2.0

Customer relationship management giant Salesforce.com just gobsmacked the fledgling community management industry with its launch of a customer ... , but responding to it is another entirely — the domain of CRM, something Salesforce knows better than almost ... analytics into that of customer relationship management. And while some of these startups have [more...]

Date: 2009-01-16 20:00:03

Just Give it Away (at first)

I am sitting here at the DFW airport, looking forward to getting home but not thrilled about the 50 degree temperature drop I will be experiencing ... to do this in your business? Maybe. Tags: crm , mcdonalds , Open source , starbucks Related Entries Four Signs IP Communications is Thriving - Feb 12, 2009 Open Source CRM Reso [more...]

Date: 2009-03-06 12:53:42

Customer Relationship Management Strategies Can Be Key to Surviving Economic Slowdown

Although CRM systems are too new to have been thoroughly tested during an economic downturn, there is reason to believe that they could substantially help a company during such periods. The natural reflex may be to cut expenditures during a slowing economy, but investments such as CRM [more...]

Date: 2009-03-06 16:45:07

Loose links

Lots of VRM Hub action. Here’s the page for the one coming up on 30 March. Be sure not to miss the related VRM Labs ... and I yanked it off the blog. Maybe I’ll give it another try soon.) Live From Gartner CRM Summit UK: Customers Take Ownership . No VRM, but “social CRM” and “customer managed relationships.” Via [more...]

Date: 2009-03-03 20:42:52

Learn why contact management software is your friend

No matter what type of sales job you are in, the biggest thing to successis your ability to stay ontop of your prospects ... , we live in the 21st century and we have some answers for that CRM Software , or contact management ... be the first to admit that most CRM software is nothing more than a place to stick your notes [more...]

Date: 2009-03-06 10:01:03

Benioff’s coup

Last week Salesforce.com marked its tenth year in business ... represented by this revenue is SFA based but that can be said about almost any full suite CRM provider ... is selling in all CRM verticals and they are increasingly selling generic seats to companies that simply [more...]

Date: 2009-03-04 15:14:36

Salesforce, Gartner reports show cautious optimism for CRM

This week, Salesforce.com Inc. reported net income for the fiscal fourth quarter nearly double that of last year's, showing that, in a receding economy, CRM and SaaS providers may prove to be a bright spot. Although it has lately been bogged down by falling stock prices and the February departure of president and chief [more...]

Date: 2009-02-26 17:31:42

Mashups Quickly Emerging through PaaS

Whether you’ve heard of it or not, Platform as a Service, or PaaS, ... Sheryl Kingstone told CRM Buyer. “When we query users we ask about mashups and they either don’ ... : The integration of dynamic contact information into a CRM application, for example, address a sore need [more...]

Date: 2009-02-25 07:12:45

New version of the CRM 4.0 SDK available for download. (v.4.0.8)

This release of the Microsoft Dynamics CRM SDK includes new documentation and sample code to support server-to-server authentication with Microsoft Dynamics CRM Online. http://www.microsoft.com/downloads/details.aspx?FamilyID=82E632A7-FAF9-41E0-8EC1-A2662AAE9DFB&displaylang=en [more...]

Date: 2009-03-07 08:33:37

org.xml.sax.SAXException:SimpleDeserializer encountered a child element,which is Not

Hi All, We are working on ‘Siebel on Demand’ (software as a service) CRM. We are using web service to communicate. We have WSDL files and we generated the code using Axis framework that comes along with Eclipse. We are able to login and logoff to the CRM through web service. Now we are trying to insert new [more...]

Date: 2009-02-20 09:49:03

Don’t underestimate the power of CRM

A big part of succeeding in any sales job is staying ontop of your prospects . What I mean by this is that consistency is the name of the game ... out there for people that can’t keep everything straight CRM Software , or contact management [more...]

Date: 2009-03-07 10:01:15

10 Customer Relationship Management Solutions

Commenting on this article could make your life 12.3% better. Maybe. We’re asked every day about products and services and CRM software is always on the list. So here’s a snapshot to get you started. CRM for Real Estate 1. Microsoft Outlook 2. Wise Agent [more...]

Date: 2008-10-21 15:30:06

Hosted ERP System

Hosting an ERP system is an idea that has been around for years. In the late 90’s, it was called ASP - Application Service Providers. These providers installed business software (CRM,ERP etc.) in their own hosting facility ... , was not mature enough. A few years later, Salesforce.com, a CRM providers, was the first [more...]

Date: 2009-03-05 09:09:02

Microsoft Answers Amazon with Windows Azure

At the Professional Developer Conference being held today in Los Angeles, ... APIs (such as Live ID, Virtual Earth, Messenger, etc.). CRM & SharePoint Services - Service to build apps that access SharePoint and CRM functionality. The graphic below (via Microsoft) illustrates how [more...]

Date: 2008-10-27 18:49:11

The cloud becomes popular

At this year’s CeBIT trade show in Hannover, Germany, cloud computing is the hot topic ... is understood as a strategic issue instead of a point solution for specific issues (CRM, Web Hosting, Online ... ” of cloud services, from pure processing power up to specific applications for CRM or ERP [more...]

Date: 2009-03-06 09:25:53

What does it take to get FixMyStreet to post reports directly into a council CRM? One good public servant.

Recently I gave a talk at a conference where I told a group of local government officials that FixMyStreet was built not just to provide cleaner ... to a CRM system you’ve already bought - you’re being jerked around. Hats off to Michael - you’re [more...]

Date: 2008-11-12 16:33:02

New Version Sourcing Tool Designed With Help From the Pros

Are you perpetually recruiting? Then you should be perpetually sourcing ... -based sourcing and CRM system was released last month. That might not ordinarily be news ... , including locations searched, search strings used, and candidates sourced . Because it is a CRM [more...]

Date: 2008-10-03 21:21:40

CRM Solution Architect 1 year++ freelance in The Hague

Huxley Associates NL: Zuid-Holland --- For one of our bigger clients, and one of most famous and largest companies in The Netherlands, I'm currently looking for a CRM Solution Architect. It's important that you have experience with billing (with huge data flow, f.i. ... [more...]

Date: 2009-03-06 04:06:43

Higher Ed CRM Needs Scaleability of Scope

It takes considerable time and effort to change behaviors, garner the political will, gather the budget, and prepare the IT infrastructure for an enterprise-wide implementation. CRM tools must be able to handle a modular approach to implementation. [more...]

Date: 2008-09-24 17:11:02

A New Sales 2.0 Learning Series and New Customer

In addition to the excitement surrounding this spring’s Sales 2 ... on the Sales 2.0 front here at InsideView.First, we’ve teamed up with CRM expert Paul Greenberg ... with some of the best minds in sales and CRM today!Second, we’re excited to announce that Cast Iron Systems, a leading [more...]

Date: 2009-03-05 17:13:08

Evolution by Acronyms

At the recent Cobweb Hosted CRM preview event last week I included one slide in my presentation about the Cobweb journey and illustrated this by the ... again. With the launch of Microsoft Hosted CRM and the way we can use this great platform to work [more...]

Date: 2009-03-03 19:33:15

Install SugarCRM community edition in Ubuntu 8.10 Server

SugarCRM is a complete CRM system for businesses of all sizes. Core CRM functionality includes sales force automation, marketing campaigns, support cases, project management, calendaring, and more. It supports MySQL and MS SQL Server. (...) Read the rest [more...]

Date: 2008-11-20 23:02:42

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